🤔 General Questions

Information about gameplay, common problems and bugs

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43 articles in this collection
Written by Boris 'The Blade' and Donnie Darko
Technical issues

Why my FPS has become too low?

Decreased performances, lower FPS, system requirements
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Written by Boris 'The Blade'
Updated over a week ago

Facebook has restricted access to my account!

Facebook and account restrictions
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Written by Donnie Darko
Updated over a week ago

Why am I moving from one place to another during the match?

Teleportations and how to fix them
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Written by Donnie Darko
Updated over a week ago

Why can't I download or update the game?

Download errors and how to fix them
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Written by Donnie Darko
Updated over a week ago

There's something wrong with my game! Can you help me?

Bugs and errors
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Written by Boris 'The Blade'
Updated over a week ago

My item is gone! Can you help me?

In-game goods are missing
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Written by Boris 'The Blade'
Updated over a week ago

There's a 'Starting...' screen when I start the game, how to fix it?

Starting... error
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Written by Boris 'The Blade'
Updated over a week ago

I left the Competitive match, however, my MMR has decreased.

Penalties for leaving Competitive match
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Written by Boris 'The Blade'
Updated over a week ago

A cheater dropped the gun, and I picked it up. Will I be banned?

Penalties for picking up cheaters' weapons
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Written by Boris 'The Blade'
Updated over a week ago

I got a ban in the game, what do I do?

Ban and blocked accounts
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Written by Boris 'The Blade'
Updated over a week ago

Why do I play against the players with much higher MMR?

Difference in player ranks during the match
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Written by Boris 'The Blade'
Updated over a week ago

I downloaded your game from official app stores, but I got the 'You are using a third-party version of Standoff 2' screen!

Third-party version
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Written by Boris 'The Blade'
Updated over a week ago

I got the 'User Logged as Different Facebook User' screen, how to fix it?

Facebook account
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Written by Boris 'The Blade'
Updated over a week ago

Why is my ping high?

How to achieve best ping possible?
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Written by Boris 'The Blade'
Updated over a week ago

I cannot access my account, please help!

Resetting account's login and password
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Written by Boris 'The Blade'
Updated over a week ago

I want to sell my skin in the Marketplace, but it has been loading for over an hour!

Marketplace and its bugs
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Written by Boris 'The Blade'
Updated over a week ago

My game crashes when I try to change my avatar!

Changing avatar bug
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Written by Boris 'The Blade'
Updated over a week ago

I have a black screen after Axlebolt Logo fades off!

Black screen bug
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Written by Boris 'The Blade'
Updated over a week ago

My game crashes when I enter the match, how to fix it?

Crashes
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Written by Boris 'The Blade'
Updated over a week ago

I got Authentication Failed error, how to fix it?

Authorization error
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Written by Boris 'The Blade'
Updated over a week ago