🤔 General Questions

How can I get a promo code?

Promo codes and how to get them

Written by Boris 'The Blade'
Updated over a week ago

How can I get new skins?

Skins and in-game goods

Written by Boris 'The Blade'
Updated over a week ago

How can I get Gold?

Gold

Written by Boris 'The Blade'
Updated over a week ago

There's a rumor that you will give away a lot of promo codes! Is it true?

Promo codes and how to get them

Written by Boris 'The Blade'
Updated over a week ago

How to get Nameless Collection skins?

Nameless Collection

Written by Boris 'The Blade'
Updated over a week ago

I always get cheap skins from cases and boxes while others get something cool and expensive!

Bad luck and cheap skins

Written by Boris 'The Blade'
Updated over a week ago

What are the chances to get a certain rarity skin?

Probability to get certain skins

Written by Boris 'The Blade'
Updated over a week ago

How to transfer game progress from one account to another?

Transferring progress

Written by Boris 'The Blade'
Updated over a week ago

I want a cool-looking ID! How can I get one?

How to get a new ID

Written by Boris 'The Blade'
Updated over a week ago

My account has been hacked!

Stolent account, lost, password

Written by Boris 'The Blade'
Updated over a week ago

I won a wager match. However, another player refused to give me Gold!

Wager match

Written by Boris 'The Blade'
Updated over a week ago

Somebody insulted me during the match! Can you punish this player?

Toxic manners and poor behavior

Written by Boris 'The Blade'
Updated over a week ago

Do you tolerate selling Gold, accounts, and skins for real money?

Gold and accounts for real money

Written by Boris 'The Blade'
Updated over a week ago

Somebody who introduced themselves as Axlebolt employee contacted me via e-mail, social media, or in-game chat and threatened me with a ban!

Messages from Axlebolt employees

Written by Boris 'The Blade'
Updated over a week ago

Players kicked me for no reason!

Kick function

Written by Boris 'The Blade'
Updated over a week ago

How do I report a cheater?

Cheaters and how to report them

Written by Boris 'The Blade'
Updated over a week ago

I was scammed! Can you help me?

Scam and fraud

Written by Boris 'The Blade'
Updated over a week ago

Why my FPS has become too low?

Decreased performances, lower FPS, system requirements

Written by Boris 'The Blade'
Updated over a week ago

Facebook has restricted access to my account!

Facebook and account restrictions

Written by Donnie Darko
Updated over a week ago

Why am I moving from one place to another during the match?

Teleportations and how to fix them

Written by Donnie Darko
Updated over a week ago

Why can't I download or update the game?

Download errors and how to fix them

Written by Donnie Darko
Updated over a week ago

There's something wrong with my game! Can you help me?

Bugs and errors

Written by Boris 'The Blade'
Updated over a week ago

My item is gone! Can you help me?

In-game goods are missing

Written by Boris 'The Blade'
Updated over a week ago

There's a 'Starting...' screen when I start the game, how to fix it?

Starting... error

Written by Boris 'The Blade'
Updated over a week ago

I left the Competitive match, however, my MMR has decreased.

Penalties for leaving Competitive match

Written by Boris 'The Blade'
Updated over a week ago

A cheater dropped the gun, and I picked it up. Will I be banned?

Penalties for picking up cheaters' weapons

Written by Boris 'The Blade'
Updated over a week ago

I got a ban in the game, what do I do?

Ban and blocked accounts

Written by Boris 'The Blade'
Updated over a week ago

Why do I play against the players with much higher MMR?

Difference in player ranks during the match

Written by Boris 'The Blade'
Updated over a week ago

I downloaded your game from official app stores, but I got the 'You are using a third-party version of Standoff 2' screen!

Third-party version

Written by Boris 'The Blade'
Updated over a week ago

I got the 'User Logged as Different Facebook User' screen, how to fix it?

Facebook account

Written by Boris 'The Blade'
Updated over a week ago

Why is my ping high?

How to achieve best ping possible?

Written by Boris 'The Blade'
Updated over a week ago

I cannot access my account, please help!

Resetting account's login and password

Written by Boris 'The Blade'
Updated over a week ago

I want to sell my skin in the Marketplace, but it has been loading for over an hour!

Marketplace and its bugs

Written by Boris 'The Blade'
Updated over a week ago

My game crashes when I try to change my avatar!

Changing avatar bug

Written by Boris 'The Blade'
Updated over a week ago

I have a black screen after Axlebolt Logo fades off!

Black screen bug

Written by Boris 'The Blade'
Updated over a week ago

My game crashes when I enter the match, how to fix it?

Crashes

Written by Boris 'The Blade'
Updated over a week ago

I got Authentication Failed error, how to fix it?

Authorization error

Written by Boris 'The Blade'
Updated over a week ago

What ranks can I get in the Competitive Mode?

MMR limits

Written by Boris 'The Blade'
Updated over a week ago

Is a there Trade system between players in your game?

Trade between players

Written by Boris 'The Blade'
Updated over a week ago

Where can I ask a question or leave feedback?

Written by Boris 'The Blade'
Updated over a week ago

How can I become a tester of your game?

Game testing

Written by Donnie Darko
Updated over a week ago

How does the rank system work?

Written by Boris 'The Blade'
Updated over a week ago

What ranks are available in Competitive mode and Clan battle?

Written by Boris 'The Blade'
Updated over a week ago