💰 Purchases

I sold my item for the wrong price. Can I get it back?

sold skin for wrong price, sold skin for low price

Written by Donnie Darko
Updated over a week ago

I cannot neither buy nor sell my items!

Code 9999

Written by Donnie Darko
Updated over a week ago

Why can't I make a purchase?

Purchasing problems

Written by Donnie Darko
Updated over a week ago

When will I get my refund?

How long can the refund processing take?

Written by Donnie Darko
Updated over a week ago

How can I get a refund?

Refund

Written by Boris 'The Blade'
Updated over a week ago

I'm unable to pay for the purchase, UNKNOWN [INTERNAL] error

Billing issue

Written by Donnie Darko
Updated over a week ago

There are the same prices for different amounts of Gold!

Same prices for different amounts of Gold

Written by Boris 'The Blade'
Updated over a week ago

Why does App Store charge more money?

Different app stores have different prices

Written by Boris 'The Blade'
Updated over a week ago

I made a purchase, but there are no new in-game items or Gold!

Inventory or Gold amounts didn't change after the purchase

Written by Boris 'The Blade'
Updated over a week ago

I can't buy skin on the Marketplace even though I have enough Gold!

Unable to purchase goods on the Marketplace

Written by Boris 'The Blade'
Updated over a week ago

I have my inventory blocked and negative Gold currency at 0.00!

Written by Donnie Darko
Updated over a week ago

Why do I have a negative in-game currency?

Negative in-game currency and blocked inventory.

Written by Boris 'The Blade'
Updated over a week ago

User data deletion

Axlebolt policy on processing and securing collected user data

Written by Boris 'The Blade'
Updated over a week ago

Documents

EULA, Privacy policy, Rules of the game, Ad Partners

Written by Boris 'The Blade'
Updated over a week ago

Processing official requests from the state and legal entities

State requests, Partnership offers

Written by Boris 'The Blade'
Updated over a week ago

Can I purchase Gold or skins outside of the game?

Purchasing skins outside of the game

Written by Boris 'The Blade'
Updated over a week ago

Do you have any kind of commission at Marketplace?

Commission and Marketplace

Written by Boris 'The Blade'
Updated over a week ago